Frequently Asked Questions
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Top Queries
  • How do I cancel the order, I have placed?

    You can cancel your order before it has been packed. If your order has already been shipped, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

  • How do I create a Return Request?

    You can create a Return in three simple steps

    1. Tap on MyOrders
    2. Choose the item to be Returned
    3. Enter details requested and create a return request

  • I have created a Return request. When will the product be picked up?

    Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

  • I have created a Return request. When will I get the refund?

    Refund will be initiated after our brand/retailer receives the item at their warehouse and it passes quality check. Refund time depends on the mode of the refund

    1. NEFT - Time taken for the product to reach us plus 1 to 3 days
    2. Online Refund – Time taken for the product to reach us plus 7 to 10 days

Browse By Topic
  • Top Queries
    • How do I cancel the order, I have placed?

      You can cancel your order before it has been packed. If your order has already been shipped, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

    • How do I create a Return Request?

      You can create a Return in three simple steps

      1. Tap on MyOrders
      2. Choose the item to be Returned
      3. Enter details requested and create a return request

    • I have created a Return request. When will the product be picked up?

      Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

    • I have created a Return request. When will I get the refund?

      Refund will be initiated after our brand/retailer receives the item at their warehouse and it passes quality check. Refund time depends on the mode of the refund

      1. NEFT - Time taken for the product to reach us plus 1 to 3 days
      2. Online Refund – Time taken for the product to reach us plus 7 to 10 days

  • Terms and Conditions
  • Shipping, Order Tracking & Delivery
    • What is STYFI's Shipping Policy?

      We strive to deliver products purchased from STYFI in excellent condition and in the fastest time possible. If this is your first order with STYFI, shipping will be completely FREE. A shipping charge of Rs. 149 will be applicable to all orders.

      1. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
      2. If you return an order delivered to you, order shipping charges will not be refunded. For accounts whose return behavior violate our fair usage policy, a delivery charge of Rs. 149 will be levied on all orders, irrespective of order value.
      *Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

    • How do I check the status of my order?

      Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

    • How can I check if STYFI delivers to my PIN Code?

      You can find out if STYFI delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

    • How are orders placed on STYFI delivered to me?

      All orders placed on STYFI are dispatched through our courier partners such as Delhivery Etc.

    • How can I get my order delivered faster?

      Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

  • Cancellations & Modifications
    • What is STYFI's Cancellation Policy?

      You can cancel an order until it has not been packed. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

    • Can I modify the shipping address of my order after it has been placed?

      Yes, You can modify the shipping address of your order before we have processed (packed) it, by writing to our customer care at care@styfi.in or call at xxxxxx.

    • How do I cancel my Order?

      Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel.

    • I just cancelled my order. When will I receive my refund?

      If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

  • Returns & Exchange
    • What is STYFI's 7 day Return and Exchange Policy? How does it work?

      STYFI's 7 day returns and exchange policy gives you an option to return or exchange items purchased on STYFI for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

      1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
      Once we pick up and receive your returned product, we will do a quality check of the product at our end and once product passes the quality check we will credit the amount you paid for the products into the refund mode selected at the time of initiating return request. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will pick up the original item and your new item will be delivered within 7-10 days, subjected to quality check at the brand’s end. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.
      The following EXCEPTIONS and RULES apply to this Policy:
      1. Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.
      2. Due to their intimate nature, certain innerwear, sleepwear & lingerie items currently cannot be exchanged on our platform.
      3. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
      4. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
      5. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
    • To return a product to STYFI, please follow these steps:

      You can return products purchased from STYFI within 7 days of receiving the product, except for our non-returnable products and high-value products which can only be returned for limited number of days.

      1. Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode.
      2. We offer pick-up facility in selected locations basis our courier serviceability.
      Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk. Once your product has been approved by our quality staff, we will credit refund into the source selected at the time of return initiation.
      NOTE: NO PRODUCTS SHALL BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE OF THE PRODUCTS.

    • How do I place an exchange request on STYFI?

      If you would like to exchange products purchased from STYFI, please follow below mentioned steps:

      1. You can create exchange for products purchased from STYFI within 30 days of its delivery under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference.
      2. Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact.
      3. Hand over the original product to our delivery staff. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item. Exchanged item will be delivered to you within 7-10 days, subject to quality check at the brand’s end.
      4. At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.

    • How long would it take me to receive the refund of the returned product?

      We take 1 to 3 days from the date of receipt of the goods at STYFI to initiate NEFT transfer and 7 to 10 days for refund into your Credit/Debit/Netbanking account, after the returned item has reached us and quality check is successful. Therefore, the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility. In case of any refund discrepancies, STYFI may at its sole discretion, request you to share with us a screenshot of your bank statement.

    • How do I return multiple products from a single order?

      If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet. If mode of return is Pickup, our courier person will pickup the products from the pickup address.

    • Does STYFI pick up the product I want to return from my location?

      Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.

      1. We will pick up the return within 4 - 7 days from the request placement date.
      2. Please keep the return shipment ready.

    • How can I self-ship the product to STYFI?

      Unfortunately, we currently do not offer the option of self shipment of items from any brand to STYFI.

    • Why can I not return the product?

      While entering your address at the time of checkout, your pin code will decide if returns are applicable. A pop-up will appear intimating you of the same. If you are unable to return a specific product, chances are a return request can unfortunately not be processed for your pin code.

    • Why has my return request been declined?

      This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.

    • Why did the pick up of my product fail?

      We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request, if item meets the return criteria and is within 7 days from the date of delivery.For more details, please call our customer care.

    • Why is my returned product re-shipped?

      This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.

  • Payments
    • How can I pay for my order at STYFI?

      We support the following payment options at STYFI:

      1. Cash On Delivery (available in selected pin codes)
      2. Credit Card
      3. Debit Card
      4. Net banking
      5. Gift Card

    • How does the COD (Cash on Delivery) payment option work?

      STYFI's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required.To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes.However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customer’s registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.
      Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

    • Why can't I see the COD option on my payment page?

      If you do not see a COD option on your payment page, this may be due to one of the following reasons:

      1. Your order value may be less than Rs. 299 or over Rs. 49,999.
      2. Our courier partners may not support the Cash on Delivery option for your delivery address.
      3. You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 49,999, then the COD option will be disabled temporarily.For all Tanishq products COD limit is Rs. 15,000.

    • What should I do if my payment fails?

      Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

    • I am being charged GST amount on my order. What is GST?

      GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

    • How is the GST amount decided?

      Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

      1. GST applicability: For a product, if the fulfillment is done on or after July 1st, 2017 and total discount percentage is more than 19% of MRP, then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.
      2. GST amount: If applicable, the amount of GST collected from customer depends on category
      3. Apparel/Clothing: Max 12% of net payable (MRP - product discount - coupon discount) will be collected from the customer.
      4. Footwear: Max 18% of net payable (MRP - product discount - coupon discount) will be collected from the customer.
      5. Accessories/Other Categories: Max 28% of net payable (MRP - product discount - coupon discount) will be collected from the customer. The amount of GST shown at the cart level is a mere estimate. The actual GST payable shall be determined basis the warehouse (based on availability of the products) from where the goods are being shipped, which will be checked once the order is placed. Only in case of GST being lower than the estimate GST (based on the warehouse from where the goods would be shipped), the customer would be notified of the same and any additional GST paid by the customer would be duly refunded to the customer.

    • If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

      Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under STYFI shipping policy.

  • Coupons & “My Cashback”
    • How do I apply a coupon on my order?

      You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under “My Coupons” tab of App/Website/M-site.

    • I was given a coupon when you cancelled my last order. How can I use it?

      When a seller initiates a cancellation, customer is provided goodwill coupon as a token of apology. To use your coupon, you will have to continue shopping with us on App/Website/M-site. In case, you don’t have access to the App/Website/M-site currently, don’t worry, your coupons are safe with us. Whenever you have the access in future, you will be able to use the coupon (unless it has not expired).

    • What is discount capping on coupons?

      For certain products there may be policies restricting maximum discount (including product discount and coupon discount) to a fixed percentage of product MRP. In such cases, the discount on certain coupons might get capped. Please check Cart for final coupon discount value applied.